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Subscriptions

Learn more about how to manage your Austin and Kat subscription orders.

Are there any fees or contracts with my subscription?

The short answer is - No!. When it comes to subscriptions, we know that flexibility is key. That's why we've designed our subscription service to be as hassle-free as possible. When you sign up for a subscription with us, there are no fees or contrac

Can I change my subscription?

You are in full control of your Austin and Kat subscription 24/7. Here are some of the things you can do from your subscription portal:. If you have any questions or need help with your subscription, please contact us at: [email protected]

How do I cancel my subscription?

We'll be sad to see you go, but canceling is easy and hassle-free. You will receive an e-mail confirming that your subscription has been cancelled. If you'd like to start receiving shipments again, you can start a new subscription or reactivate your

How do I change how frequently I get my subscription?

After you've placed your first subscription order, you can customize how often you get your shipments through your subscription portal. If you have any questions or need help with your subscription, please contact us at: [email protected]

How do I know if I have a shipment coming up?

We send you an e-mail 5 days before each order is scheduled to ship. If you'd like to make any changes, click the link in the e-mail to go directly to your subscription portal. (Or reply to the e-mail for help!). If you do not need to make any change

How do I change my credit card or billing address?

There are just a few simple steps to updating your credit card or billing address in our system. 1) Access your Subscription Portal. 2) Scroll down to the PAYMENT METHOD section and click EDIT. * Our system will send an automated e-mail with a link t

Why did I get an e-mail saying my payment couldn't be processed?

If we’re unable to process your payment, you’ll either receive an automatic alert or our Customer Service team will reach out to you directly. Even if you've had a subscription with us for a long time, payment issues can still happen. The most common

How do I access my subscription account?

CLICK HERE to go directly to your subscription portal. Or click the LOG IN link at the top of our website. To access your subscriptions, click the MANAGE SUBSCRIPTIONS button on your account page. Note: If you didn't set a password during checkout, d

Can I pick my next shipment date?

Absolutely! Here's how to do it:. Note: We ship orders Monday - Friday, excluding holidays. If your shipment date falls on a weekend or holiday, it will be shipped the following business day.

Can I delay my next shipment?

Yes! There are a few options for delaying your subscription shipment through your subscription portal. Choose the one that's right for you. If you have any questions or need help with your subscription, please contact us at: subscriptions@austinandka

How do I skip a shipment?

You can skip a shipment anytime through your subscription portal. Simply click SKIP NEXT and our system will update your next scheduled shipment date. You can come back to the subscription portal and click ORDER NOW at any time. You can continue to s

Can I pause my shipments?

Yes! You can pause your subscription indefinitely in your subscription portal. Simply click the PAUSE SUBSCRIPTION button. When you're ready, come back to the subscription portal to reactivate your shipments. Note - this will pause all shipments unti