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Learn more about how to manage your Austin and Kat subscription orders.

How do I access my subscription account?

CLICK HERE to go directly to your subscription portal. Or click the LOG IN link at the top of our website. To access your subscriptions, click the MANAGE SUBSCRIPTIONS button on your account page. Note: If you didn't set a password during checkout, d

Can I change my subscription?

Yes! You are in full control of your Austin and Kat subscription 24/7. Here are some of the things you can do from your subscription portal:. If you have any questions or need help with your subscription, please contact us at: subscriptions@austinand

How do I change how frequently I get my subscription?

After you've placed your first subscription order, you can customize how often you get your shipments through your subscription portal. If you have any questions or need help with your subscription, please contact us at: [email protected]

Can I delay my next shipment?

Yes! There are a few options for delaying your subscription shipment through your subscription portal. Choose the one that's right for you. If you have any questions or need help with your subscription, please contact us at: subscriptions@austinandka

How do I skip a shipment?

You can skip a shipment anytime through your subscription portal. Simply click SKIP NEXT and our system will update your next scheduled shipment date. You can come back to the subscription portal and click ORDER NOW at any time. You can continue to s

Can I pick my next shipment date?

Absolutely! Here's how to do it:. Note: We ship orders Monday - Friday, excluding holidays. If your shipment date falls on a weekend or holiday, it will be shipped the following business day.

Can I pause my shipments?

You can pause your subscription indefinitely in your subscription portal. Simply click the PAUSE SUBSCRIPTION button. When you're ready, come back to the subscription portal to reactivate your shipments. Note - this will pause all shipments until you

How do I cancel my subscription?

We'll be sad to see you go, but canceling is easy and hassle-free. If you'd like to start receiving shipments again, you can reactivate your subscription at any time. Did you know? If you're not ready to cancel your subscription, but don't need it ri

Are there any fees or contracts with my subscription?

The short answer is - NO!. When it comes to subscriptions, we know that flexibility is key. That's why we've designed our subscription service to be as hassle-free as possible. When you sign up for a subscription with us, there are no fees or contrac

How do I change my credit card or billing address?

There are just a few simple steps to updating your credit card or billing address in our system. 1) Access your Subscription Portal. 2) Scroll down to the PAYMENT METHOD section and click EDIT. * Our system will send an automated e-mail with a link t

I'm subscribed, why didn't my payment go through this month?

The most common types of payment errors are easy to fix - your billing address may need an update or your credit card has expired. To update your card, or billing address, or switch to a different payment method, please see our guide here. Occasional