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Austin and Kat

Got a question about how to use Austin and Kat's CBD for dogs or cats? Need help with your order? In the mood to read about shipping policies? You've come to the right place!

Austin and Kat Help Center

Do pets really benefit from CBD?

Will CBD get my pet high? or Overdose?

Where does your CBD come from?

Where can I learn more about CBD for pets?

What is the entourage effect?

CBD for Pets

How much CBD should I give my pet?

Do you have a how-to guide?

Can I give Austin and Kat to my healthy pet?

My pet refuses to try it - Help!

Will I see an instant change in my pet?

Can I give Austin and Kat to my pet with _______ ailment or medication?

Can your oils be used as a topical?

How to Use

What's the shelf life of the chews?

What's the shelf life of the oils?

What's the shelf life of the supplement powders?

Should I refrigerate the CBD oil?

Why is the oil bottle so dark?

How can I recycle packaging?

Storage/Recycling

How are ingredients listed?

What are inactive ingredients?

I don't recognize this ingredient...

Looking for Guaranteed Analysis / Nutrition Facts?

What if I ate a chew?

Where are your products made?

Is your hemp organic?

Do you lab test your products?

Our Formulas

What are my shipping options?

My order hasn't arrived. Help!

How fast will my order arrive?

Can I cancel my order?

Can I buy Austin and Kat in stores?

Do you ship internationally?

Orders & Shipping

What's Austin's Guarantee?

How do I exchange my order?

What's the scoop on returns?

Returns/Exchanges

How do I access my subscription account?

Can I change my subscription?

How do I change how frequently I get my subscription?

Can I delay my next shipment?

How do I skip a shipment?

Can I pick my next shipment date?

Can I pause my shipments?

How do I cancel my subscription?

Are there any fees or contracts with my subscription?

How do I change my credit card or billing address?

I'm subscribed, why didn't my payment go through this month?

Subscriptions

Who did these great illustrations?

Other

Curious about supporting your pet with whole-plant hemp derived CBD? 🌿 Start here!

Everything you need to know about how much product to use and how to choose the right formulas for your dog or cat.

Get the scoop on how to store our products to preserve their efficacy, shelf life, and how to recycle packaging when you're done.

What goes into our formulas and how are they made?

Learn more about shipping, subscriptions, and our customer satisfaction policies.

Learn more about Austin's Guarantee (our return & exchange policy!)

Learn more about how to manage your Austin and Kat subscription orders.

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