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Orders and Returns/Exchanges

Learn about Austin's Guarantee - we think every pet could benefit from our formulas and we want you to feel confident giving Austin and Kat a try.

What's Austin's Guarantee?

We're in the business of helping pets lead healthier, happier lives - but we know that every pet is different and what works for us, might not work for your pet. That said, we think every pet could benefit from our formulas and we want you to feel co

How can I change or cancel my order?

We understand that things change. Please contact us as soon as possible if you need to change or cancel your order, so that we can catch it before it ships. Orders that have shipped cannot be cancelled.

My order is incorrect or damaged - what now?

Our fulfillment team packs each order with care - but mistakes sometimes happen!. Please contact us and our team will make it right.

How do I return or exchange my order?

Please get contact our friendly customer service team for assistance with returns and exchanges within 45 days. Our process typically involves returning the product(s) to our warehouse, upon which we will issue your refund or send your replacement it