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Orders & Shipping

Learn more about shipping, subscriptions, and our customer satisfaction policies.

What are my shipping options?

We're proud to partner with United States Postal Service. You will receive an automated e-mail with tracking information when your order is shipped. Orders typically ship within 1- 2 business days. $7 Standard Shipping: USPS First Class Mail, typical

My order hasn't arrived. Help!

Please give us a call or send us an e-mail and our team will be happy to help you track down your order. Click here to contact us. To help us find your order faster, please be prepared to provide your order number and/or the e-mail address used to pl

How fast will my order arrive?

Orders typically ship within 1 - 2 business days from our MAKERY in Kent, WA. And typically arrive at your door within 4-7 business days.

Can I cancel my order?

We understand that things change. Please contact us within 12 hours if you need to cancel your order, so that we can catch it before it ships. Orders that have shipped cannot be canceled

Can I buy Austin and Kat in stores?

You'll find us in fine neighborhood pet stores and natural grocery stores around the country. Click here for our store locator. Thanks for supporting your local businesses!

Do you ship internationally?

Not at this time. Unfortunately, CBD regulations and international laws make shipping to addresses outside of the United States a no-go for us. Bummer.